Thank you for choosing BBBM.Digital for your digital marketing needs. We strive to provide exceptional services and products to our valued customers. This Refund and Returns Policy outlines the terms and conditions that govern refunds and returns for our services and products. By engaging with BBBM.Digital, you agree to the following policy:
- Refund Policy for Services:
1.1. Digital Marketing Services: BBBM.Digital provides various digital marketing services, including but not limited to search engine optimization (SEO), social media marketing, content marketing, and pay-per-click (PPC) advertising. As these services are intangible and time-sensitive, they are not eligible for refunds.
1.2. Consulting and Strategy Services: If you purchase consulting or strategy services from BBBM.Digital, refunds will not be granted once the service has been delivered or the consultation session has taken place.
1.3. Performance Guarantee: While we strive for exceptional results, we cannot guarantee specific outcomes from our digital marketing services. Refunds will not be issued based on the performance of these services.
- Refund Policy for Products:
2.1. Digital Products: BBBM.Digital may offer digital products, such as POS software. Due to the nature of these products, all sales are final, and refunds will not be provided.
2.2. Physical Products: If you purchase any physical product from BBBM.Digital, please refer to the product description for specific refund and return instructions. Generally, any requests for a refund or return must be made within 7 days of receipt, and the product must be in its original condition and packaging. Shipping costs for returns are the responsibility of the customer, except in cases of product defects or shipping errors on our part.
- Cancellation of Services:
3.1. Digital Marketing Services: If you wish to cancel any ongoing digital marketing service provided by BBBM.Digital, you must provide written notice at least 30 days before the desired cancellation date. In such cases, no refunds will be granted for any remaining service periods already paid for.
3.2. Consulting and Strategy Services: If you need to cancel a scheduled consultation or strategy session, please notify us at least 48 hours in advance. Failure to do so may result in forfeiture of the consultation fee.
- Refund Process:
4.1. To request a refund or return for eligible products, please contact our customer support team at support@bbbm.digital within the specified timeframes mentioned above.
4.2. Refunds for eligible products will be processed within 14 business days after receiving the returned product or approving the refund request.
- Contact Information:
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at:
BBBM.Digital Email: Support@bbbm.digital
- Policy Updates:
This Refund and Returns Policy may be subject to periodic updates. Please refer to the latest version on our website www.bbbm.digital to stay informed about any changes.
By using our services or purchasing our products, you acknowledge that you have read and understood this Refund and Returns Policy and agree to comply with its terms and conditions.